FAQ
Answers to the questions we hear most often. If yours is not here, contact support from the pricing page.
Last updated April 27, 2026
Do my files leave the browser?
Not for the core rename flow. Everything happens client-side — parsing, grouping, descriptor assignment, format rendering, ZIP generation. The only exception is AI alt text, which sends a compressed thumbnail to our server on demand. See AI alt text for the full data-flow.
What happens if I close the tab mid-session?
Your workspace state (images, SKUs, descriptors, metadata) is auto-saved to IndexedDB every few seconds. Reopen the same tab and it rehydrates. Unreadable file handles (common after OS-level file moves) are dropped with a warning on restore. See Session and storage.
Can I undo a rename?
Renamerly never renames files on disk. The ZIP you download contains renamed copies — your originals are untouched. If you don't like the ZIP, delete it and export again with different settings. There is no undo stack inside the workspace for multi-row operations (a future UX win, tracked on the roadmap).
Why does my filename preview show as empty?
One of these reasons:
- Missing required token value. When the active format references
{sku},{descriptor}, or{group}and the row has no value for the referenced key, the preview is empty and the row is skipped on export. Set the value via the row metadata panel or Set Metadata in the selection toolbar — or edit your format in the Format Builder so it no longer references that token. - Row not assigned to a manual group. If the active format references
{group}and the row hasn't been added to a bucket yet, the preview is empty. Select the row and click Group in the selection toolbar. - No format active. A blank chip strip in the Format Builder produces no filename. Open Format ▾ and either apply a template or build chips from scratch.
- Unknown token in a template or ad-hoc format. Open the template editor (or the Format Builder's per-chip options popover) and check the inline warnings.
What happened to the Shopify / Amazon / Etsy presets?
The platform-preset picker was retired in April 2026. Filename formats now live entirely in templates and the workspace Format Builder, which means any shape you want — including the legacy Shopify or Amazon ones — is one chip configuration away. The built-in starter templates cover the most common manual-grouping, event-photography, and e-commerce shapes; everything else is a Pro Save as Template away.
Does Renamerly work offline?
The core rename flow works offline after the first page load — there are no runtime API calls for renaming. You lose AI alt text (which needs an internet connection), Stripe upgrade flows, and saved-template sync. Drop your images, rename them, export the ZIP — all offline.
Can I bulk-assign SKUs from a spreadsheet?
Yes. Use CSV Import. Match the CSV's filename column to your workspace images, map sku, descriptor, group, and any custom metadata columns, and every matched row is assigned in one click. The reserved group key drops matched rows into a manual-group bucket on import.
What are manual groups?
User-named buckets for related images. Click Group in the selection toolbar, type a name, and the selected rows collapse into a named group you can rename in place and reference in filenames via the {group} token. They're the simplest path to bucketing related images when you don't have a SKU schema or a template yet — see Manual groups.
What image formats are supported?
Every common consumer and professional format including JPEG, PNG, WebP, HEIC, AVIF, and every major RAW format (CR2, CR3, NEF, ARW, RAF, DNG, ORF, RW2, PEF). We don't re-encode; we only rename. See Uploading images.
How do I delete my account?
From /dashboard/settings, scroll to the Danger Zone and click Delete Account. Confirms with your email. Deletion is immediate and removes your account record, every template you saved, and your authentication credentials. Your Stripe subscription is canceled as part of the flow.
Stripe customer records (for financial compliance) and anonymized usage analytics persist beyond deletion. See Privacy for the retention table.
Why did my session restore drop 5 images?
File handles expire. The browser revokes them when (a) you move the underlying files on disk, (b) the tab was suspended long enough for the OS to reclaim the handle, or (c) the files were on a removable drive that is no longer mounted. Re-drop the folder — matched filenames dedupe into the existing rows so your SKU/descriptor assignments are preserved.
Can I share a template with my team?
Not at launch. Templates are account-scoped. For multi-account teams, log in separately on each account and re-save the template. JSON export/import is on the roadmap.